Lead teams. Make decisions. Accelerate customer value.

We are looking for a new
Solutions Owner Customer Experience

Amsterdam
40 Hour
NL

As a European media group, we are building a future‑proof B2C IT landscape—and from day one, you can actively shape it. As our Solutions Owner Customer Experience, you combine end‑to‑end product ownership with the daily leadership of an IT development team. You are ultimately responsible for our MarTech solutions and the people working on them. Thanks to your work, millions of readers experience our services a bit better every single day.

Apply now

Your impact

You carry end-to-end responsibility for our marketing technology and customer lifecycle solutions: from the first click to long-term loyalty. You set direction, guard the roadmap, and translate strategic business goals into executable plans.

You lead a multidisciplinary IT development team and take operational ownership of delivery, quality, budget, and team development. As a visible people manager, you create focus, stimulate ownership, and foster a safe and professional environment where people can grow.

In addition, you will:

Translate business priorities into a clear product backlog and sharp requirements.
Make decisions on features and solution-level technical direction.
Build and inspire a multidisciplinary team that delivers measurable results together.

This will be your spot

You’ll be part of TPS, the international IT and data organisation of Mediahuis. Your solutions touch marketing technology, customer data, contract and revenue systems, and business intelligence. Together, these systems form the foundation for understanding customer behaviour and continuously optimising the journey from reader to subscriber.

What makes you a great fit

You are a proactive and structured problem solver with a strong sense of ownership. You make decisions even when not all information is available. You believe in data-driven marketing and have a clear vision of how technology strengthens customer relationships.

In addition:

Experience leading IT teams within MarTech environments.
Knowledge of platforms such as Salesforce, Tealium, Zephr, HubSpot, Adobe Marketing Cloud or comparable.
Experience with BI tools like Power BI, Looker or Cognos is a plus.
A background in product or solution ownership within MarTech or e-commerce.
Strong communication skills in Dutch and English, with the ability to bridge business and tech.
A hands-on mindset when it comes to budget management, vendors, delivery results, and HR aspects.

What do you get in return

At Mediahuis, we take good employment conditions seriously because they form the foundation of our collaboration. We continuously optimise and innovate them to offer you the best benefits. This role comes with a competitive salary based on a 40-hour workweek, with your starting salary depending on your experience. Curious about what else we offer? Click here for all our employment conditions.

Interested?

Jette de Vries